Dallas Event Rentals Q&A – Party Rental, Delivery Pricing & Services FAQ

What’s your return policy?

We have 3 options if you decide to cancel your rental.

  1. You are allowed to reschedule your rentals to any date no more than 3 months after the date of your event was scheduled.
  2. 50% cancellation Fee at any time after making the reservation.
  3. 100% cancellation fee (NO REFUND) if you cancel 3 days or less before your event. NO EXCEPTIONS.

Do I need to Make a reservation?

Reservations are required to reserve your equipment as soon as possible so that you know you will be able to get what you need. All Reservations are done Online, by email. We do not do reservation over the phone.

 

How Do I Make a Reservation?

  1. Request an Estimate – Fill out the estimate request form on our website. You’ll receive a detailed estimate via email from QuickBooks Online.

  2. Approve the Estimate – Review the estimate and reply to the email to confirm your approval.

  3. Receive & Pay the Invoice – If no changes are needed, we’ll send you an invoice via QuickBooks Online. Once paid, your reservation is secured!

  4. Schedule Delivery – After payment, we’ll contact you to arrange a 2-hour delivery window between 8:00 AM – 4:00 PM.

  5. Event equipment is reserved upon signed receipt rental agreement and a 50% deposit for orders over $500 and 100% for orders under $500. The full balance of order is due 3 business days prior to delivery.

Do You Offer Delivery for Event Rentals in the Dallas-Fort Worth (DFW) Area?

Yes! We provide event rental delivery services throughout the entire Dallas-Fort Worth (DFW) metroplex, including:

✅ Dallas County – Dallas, Garland, Irving, Mesquite, Richardson, Carrollton, Addison, and more.
✅ Collin County – Plano, Frisco, McKinney, Allen, Prosper, Celina, and surrounding areas.
✅ Denton County – Denton, Lewisville, Flower Mound, The Colony, Little Elm, and nearby cities.

We service all DFW zip codes—simply provide your event address when requesting a quote, and we’ll confirm availability.

Need delivery outside these areas? Contact us for special arrangements!

 

Do You Offer Customer Pickup for Event Rentals in Dallas?

No, we currently do not offer customer pickup options. To ensure the highest quality and convenience, we only provide delivery service for all our party rentals, event equipment, and tent rentals throughout the Dallas-Fort Worth (DFW) area.

Our professional delivery team handles:
✅ Safe transport & setup of your rentals
✅ Flexible delivery windows (scheduled in advance)
✅ Efficient breakdown & pickup after your event

Why delivery only? This allows us to guarantee proper handling, timely service, and a seamless rental experience.

Need a quote? Request Delivery Estimate Now

 

Do You Have a Showroom or In-Person Booking for Event Rentals in Dallas?

No, we operate as a fully remote team and do not have a physical showroom. All reservations are handled online for your convenience. Here’s how it works:

1️⃣ Browse our inventory online with detailed photos & descriptions
2️⃣ Request a quote through our website form
3️⃣ Approve & pay digitally via secure invoice

Benefits of our remote service:
✔ 24/7 quote availability (no waiting for business hours)
✔ Faster response times from our dedicated remote team
✔ Secure online payments with instant booking confirmation